Returns & exchanges
14 days from the day it reaches you, unworn, with tags on. Exchanges are free within Tanzania; we pay the courier both ways.
How to send something back
- 1. Message us on WhatsApp with your order reference and what is going back.
- 2. We send a return note, and for Tanzanian orders arrange the pickup.
- 3. Refunds go back the way you paid — mobile money to the number that sent it, card to the card — within five working days of the parcel reaching us.
What we cannot take back
- — Anything worn, washed, altered or without its tags.
- — Pieces made or altered to your measurements.
- — Earrings, for hygiene.
- — Sale pieces marked final. These are marked on the product page before you buy, never after.
If something arrives wrong or damaged
Send us a photograph within 48 hours and we will replace it or refund it in full, including the delivery you paid. You do not pay to return our mistake.
You can also bring anything back to the store at Msasani Peninsula, Dar es Salaam — Mon–Sat, 10:00–19:00. Try the exchange on before you leave.