Questions

M-Pesa, Mixx by Yas (formerly Tigo Pesa), Airtel Money and HaloPesa for orders inside Tanzania. M-Pesa and Airtel Money also work for Kenya, Uganda and Rwanda. You pay from your own handset and send us the confirmation.

Yes — Visa and Mastercard. We send a secure payment link on WhatsApp within the hour of your order. The card is charged by our payment provider; no card number is ever typed into this website and we never see or store one.

No. Placing an order gives you a reference and nothing else. You pay afterwards, by whichever method you chose, and we confirm stock once the money lands.

Not currently. If you are in Arusha you can choose Pay in store instead — we hold the pieces for three days so you can try them on and pay at the counter.

Because that is what we bank in and what the workshops are paid in. You can switch the display to another currency at the top of any page, but the conversion is indicative and the order is settled in shillings.

Take your bust, waist and hip and read them off the size guide — it converts to UK, EU, US and IT. If you are between two sizes, take the larger for anything fitted or rigid and the smaller for knitwear.

For some pieces, yes. Message us with the style and your measurements and we will tell you whether the workshop can cut it and what it adds to the price and the wait. Made-to-measure pieces cannot be returned.

Every product page carries a fit meter built from customer reviews, and reviewers give their height and the size they took. That is usually a better guide than the chart.

One to two working days in Arusha on our own rider, two to four to Dar es Salaam, three to six elsewhere in Tanzania, and three to fourteen across the rest of Africa depending on the country. Every destination and cost is listed on the delivery page.

Yes — 14 days from delivery, unworn and with tags on. Exchanges within Tanzania are free and we pay the courier both ways.

Yes, by DHL Express. Duties and import taxes are billed to you directly by DHL and are not included in what you pay us.

Türkiye. We buy from the Turkish high-street labels — LC Waikiki, Koton, DeFacto, Mavi, Çolin’s, İpekyol, Kiğılı and Penti — twice a season, and fly the stock in through Kilimanjaro. Every product page names the label that made it.

Yes. We buy through the labels’ own wholesale channels, not from a market. If anything ever reaches you that you doubt, send it back and we will refund it in full and explain what happened.

We buy small quantities of each style rather than deep stock in a few. If something has gone, ask us — it may be on the next container, and occasionally there is one left in the store.

Not at the moment — the children’s rail is girls, ages 1 to 14. There is a full men’s rail though: polos, plain shirts and jackets, sized S to 3XL. If you want boys’ clothes, tell us on WhatsApp and we will look at it.

Go by her height, not her age — the size guide gives the height range for every band. Most children sit a band either side of their years, and children’s clothes are cut with room to grow.