Delivery & payment
We ship from Arusha. Orders placed before 14:00 EAT on a working day are packed the same day; everything else goes out the next morning. Arusha gets our own rider — everywhere else goes by courier.
Where we deliver
| Destination | Carrier | Time | Cost |
|---|---|---|---|
| Tanzania — Arusha | Own rider | 1–2 working days | TSh 5,000free over TSh 200,000 |
| Tanzania — Dar es Salaam | Bus courier or DHL | 2–4 working days | TSh 10,000free over TSh 300,000 |
| Tanzania — elsewhere | Bus courier or DHL | 3–6 working days | TSh 12,000free over TSh 350,000 |
| Kenya | Road courier via Namanga, or DHL | 3–6 working days | TSh 30,000free over TSh 500,000 |
| Uganda | DHL | 5–9 working days | TSh 42,000free over TSh 600,000 |
| Rwanda | DHL | 5–9 working days | TSh 42,000free over TSh 600,000 |
| Nigeria | DHL | 7–14 working days | TSh 95,000 |
| Ghana | DHL | 7–14 working days | TSh 95,000 |
| South Africa | DHL | 7–12 working days | TSh 88,000 |
| Rest of the world | DHL Express | 10–18 working days | TSh 145,000 |
Duties and import taxes outside the East African Community are the customer's responsibility — DHL will invoice you directly. We declare every parcel at its true value.
How to pay
You are not charged when you place an order. You get a reference, then you pay by whichever of these suits you, and we confirm on WhatsApp once the money lands.
Mobile money
M-Pesa
Dial *150*00#, choose Pay by Lipa Namba, enter till 000000 and the total. Quote your order reference in the message field.
Mixx by Yas (Tigo Pesa)
Dial *150*01#, choose Lipa kwa Simu, enter till 000000 and the total. Quote your order reference.
Airtel Money
Dial *150*60#, choose Make Payments, enter till 000000 and the total. Quote your order reference.
HaloPesa
Dial *150*88#, choose Payments, enter till 000000 and the total. Quote your order reference.
Card
Card — Visa or Mastercard
We send a secure payment link by WhatsApp within the hour. The card is charged by our payment provider, never by this website.
In store
Pay in store
We hold the pieces for three days. Come to the Njiro store with your order reference and try everything on first.
No card number is ever typed into this website. Mobile money is paid from your own handset, and a card is charged by our payment provider through a link we send you — we never see or store the details.
Still unsure?
Ask us before you order. We would rather tell you that something cannot reach you in time than take the money and disappoint you.
Ask about delivery